Privacy Policy

Haven Ops (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our organization, website, or services, including text message communications.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and payment details.
Non-Personal Information: Browser type, IP address, device information, and usage data.
Communication Preferences: Information you provide when opting in or out of emails, text messages, or other communications.
Donor Information: Donation amounts, methods, and associated details for tax or acknowledgment purposes.

2. How We Use Your Information

Haven Ops uses the collected information to:

Provide and improve our services, including disaster response and community outreach programs.
Communicate with you about donations, volunteer opportunities, and upcoming events.
Process donations and issue receipts.
Personalize user experiences on our website and in communications.
Comply with legal obligations and maintain security.

3. Text Message Agreement

By providing your phone number and opting into Haven Ops’ text messaging program, you agree to receive:

Important updates on disaster response efforts.
Volunteer opportunities and event notifications.
Donation requests and acknowledgments.

Opt-In Consent: By texting [Keyword] to [Short Code] or providing your number during signup, you consent to receive recurring automated and manual text messages from Haven Ops. Standard messaging and data rates may apply.

Opt-Out Instructions: To stop receiving text messages, reply “STOP” to any message. You can also contact us at [Email Address] to update your preferences.

4. How We Protect Your Information

Haven Ops employs robust security measures to protect your information, including:

Encryption for sensitive data, such as payment details.
Secure servers and restricted access protocols.
Regular audits and updates to security systems.

Despite these measures, no transmission method is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or trade your personal information. We may share your information with:

Service Providers: Third-party vendors assisting in payment processing, communications, or website management.
Legal Compliance: Authorities or legal entities when required by law.
Partner Organizations: In limited cases, with partners involved in disaster relief efforts.

6. Your Rights

You have the right to:

Access, update, or delete your personal information.
Opt out of receiving marketing communications.
Request information about how your data is used.

To exercise these rights, contact us at [support@havenops.org] or [888-742-3066].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

8. Children’s Privacy

Haven Ops does not knowingly collect information from individuals under the age of 13. If we become aware that we have inadvertently gathered such information, we will promptly delete it.

9. Changes to This Privacy Policy

Haven Ops reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

For questions or concerns about this Privacy Policy or our practices, please contact us:

Email: [support@havenops.org]
Phone: [888-742-3066]